Dear Customer,The fact is: The shipping company deliver the package according to the phone number and address you provided in the order contract,Due to phone number error you provided , the courier tried to deliver the package for 1 month and failed to deliver it successfully, and finally destroyed it locally. We have been contacting you during this period but you have not responded until finally you took the initiative to contact us to collect the package. At this time, the express company informed us that we could no longer deliver the package. Most Importantly, the full amount was refunded to you through the Alibaba platform, and you didn’t lose anything. You may have filled in your new address and phone number when registering on Alibaba, but you did not tell us. And also we cherish our business relationship, So if possible you can add our CEO Whats1App +86 13760255781 who would service you by himeself.